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How do you ship? |
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We allow will calls, ship LTL, full trailer loads, or by direct containers from overseas, depending on the customer’s needs. |
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Are prices different at each distribution center? |
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Yes, there is shipping costs that affect price as well as operation cost. However, since each distribution center has special shipping rates due to their volume, buying from a DC near you may well prove to be far more cost effective. |
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How are Bella Esprit© products packaged? |
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All of our products are packaged in several layers to protect the items inside. We use plastic sleeves, bubble wrap, foam sheets, styrofoam, paper, and corrugated cardboard boxes as packing. All are designed to have no moving or shifting areas to minimize damage. |
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Do you have free shipping? |
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No, under normal circumstances, the shipping costs are the customer’s responsibility. |
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How do I open an account? |
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You can apply Online, or You can click Here to download the form, and follow the instructions to open an account. |
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What is the warranty on your products? |
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Generally, we have a one year limited warranty, free of manufacturer’s defects. |
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What is your return/refund/exchange policy? |
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All issues pertaining to returns, or exchanges can be found Here. We offer in house credit for returned items, there are no refunds. |
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I just got my pallet shipment and the boxes seem a bit damaged, what should I do? |
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Do not allow the driver to leave. Prior to signing for the merchandise, note all damage that you can see on the pallet, (ie: tears in the box, punctures in the box, boxes with crushed corners) and write all visible damages directly on the bill of lading that you need to sign to accept the merchandise. Failure to do so may affect your ability to claim shipping damage due to rough or careless handling by the shipping company. |
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What kind of wood do you use in your products? |
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We use pine, hevea maple, and other exotic Asian hardwoods in our wood products. On our veneers, we use birch, oak, cherry, rosewood, and other hardwoods to achieve desired patterns and effects. |
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What kind of steel or metal do you use in you metal product line? |
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We use high tensile steel tubing in various forms or shapes and combine them with wrought iron parts to achieve certain looks and shapes. We powder coat the steel and can attain any finish or texture that is available on the market today. |
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You must go through millions of boxes of product in a year, how do you know the merchandise is not damaged or defective? |
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We have a China office that facilitates quality inspections at every step of the production of merchandise from raw material to finished packing. We also have years of experience in dealing with our factories and have weeded out inconsistencies and defects. Rest assured, Bella Esprit products are price competitive, but not at the expense of quality. |
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